Customer Help Centre
Have you been contacted by us?
You would have received contact from us because Quality Assured Solutions has been contracted by one of your creditors to recover an outstanding account on their behalf. We are here to make arrangements with you to rectify the outstanding matter with your creditor(s) which allows you to repay your debt(s) in full.
Refusal or failure to rectify outstanding debt matters may result in court action, may add further cost to your account AND may affect your credit rating.
CALL OUR TEAM TO DISCUSS THE MATTER URGENTLY
Customer queries: 1 246-421-3328 | collections@qasolutions.biz
Calls are recorded for quality assurance and training purposes.
Customer Matters
What do I need to do now?
A debt payment plan needs to be made IMMEDIATELY to very quickly get your debt cleared in full. Getting in control of your outstanding bills will also help to relieve the stress associated with debt and allow you to better manage your money.
The costs of outstanding accounts
Often there are additional costs associated with falling behind on payment of invoices or payments of loan installments. These may include:
- additional fees being applied to the balance by the creditor
- additional interest being charged to the account, sometimes on a daily basis
- late fees being applied to the account
- debt collection fees being added to the account
- costs of legal proceedings being brought against you
Additional costs may be dependent upon the company, the contractual agreement, the amount owed, the length of time the account has been outstanding and may vary. When you call us, we will advise you of the current balance of your account.
Credit Rating or Credit Referencing Agencies
In addition to added costs to your outstanding account, debt often brings other costs associated to your credit rating. Credit rating is increasingly important to potential creditors because it indicates to them during their assessment of customer applications for credit, the level of default risk associated with the person applying for credit terms with the company.
Maintaining a good credit rating is important as:
- applications for financial credit such as personal loans, mortgages, credit cards etc., may include a check of your credit rating
- some employers request credit checks of their potential (sometimes existing) staff
- creditors may apply higher interest rates depending on your credit rating
- applications for post paid cell services may be dependent upon your credit rating
- some landlords may check potential tenants credit rating
- credit rating can indicate to potential creditors how many credit arrangements you have and how you pay them so they can assess your ability to afford a new arrangement with them
This is not a full list of the ways that your credit rating may be used.
Make a payment arrangement with us
Paying your account in full is urgent!
We will advise you of the settlement figure (or pay-off balance) of the account that is held with us. Alternatively, you may contact the company that you owe for this, but you must also contact us immediately to avoid further action on the account.
There are various ways to pay to your outstanding account, but these will depend on the company that you owe. Contact us immediately and we will let you know how to pay your account.
You MUST contact us immediately to advise us that you have received our correspondence / message and that you are going to make your payment to the account. We will need to know:
- your current contact details - address, contact numbers and email address (if you have one)
- your requested payment plan to close the account in full. We will advise you how the account needs to be paid to avoid further costs where possible
- any further details required
Making a payment
We offer a variety of payment methods to suit your needs, including:
Pay AT THE OFFICE - By Bank Card or Cheque
(Please note - WE DO NOT ACCEPT CASH in Office)
Cheques made payable to: QUALITY ASSURED DEBT SOLUTIONS
Call us at: (246) 421-3328 / (246) 233-3328
Pay OVER THE PHONE - VISA or MASTERCARD
Call us at: (246) 421-3328 / (246) 233-3328
Pay via ONLINE BANKING
Give us a call for account details: (246) 421-3328 / (246) 233-3328
Transaction Reference: Please state YOUR NAME and ACCOUNT NUMBER
Make an enquiry about the account
Making an enquiry about the account
If you have an enquiry about the matter you must contact us immediately.
We will be able to direct you to how or where to make your enquiry with the company or creditor regarding the account we have contacted you about.
Calls are recorded for quality assurance and training purposes.
Opening Hours
Mondays - Fridays:
Contact Centre Hours (Calls only): 7:30AM - 5:00PM
Cashier Hours: 8:00AM - 4:00PM
Saturdays:
Contact Centre Hours (Calls only): 8:00AM - 1:00PM
Cashier Closed
Sundays & Bank Holidays:
Closed
2nd Floor, Dome Mall Corporate, Warrens, St. Michael, BARBADOS